New Process: All web and digital requests must be entered via the Web Request Form.
Requests entered via the form will be reviewed twice a week by the Office of Strategic Communications (OSC) with the Web team. Those with a high priority ranking will move into triage, web consultation and web production.
Priority status will be placed on business-critical updates. These include:
- Time-sensitive materials related to admissions
- Leadership recruitments,
- News releases,
- Governance requirements,
Other requests may be triaged lower in order to accommodate business-critical updates.
Please allow a minimum of three business days for a response to your form submission. After that time, the OSC team will update you on the status of your submission and a possible timetable for updates, and if deferred, alternative recommendations for content amplification.
We appreciate your patience as we manage the many requests for website updates and your collaboration on this new process to submitting all web requests.
How to request website or intranet updates
Please use the Web submission form to ensure you have all of the information collected for updates, and to assist with the tracking and triage of requests.
To submit an item for the events calendar, see this guide to adding events to the SMPH website.
Please note: For extensive updates or to add new sections of content, the turnaround time will depend on available resources and the project scope. We will not be able to complete extensive projects on short notice.