UW Health: Restricting Access to Personal Email: Effective May 18


The healthcare industry is a high value target for ransomware and other cyberattacks. A successful attack disrupts patient care and can lead to the theft of medical records. This information can be sold on the underground market for a higher profit than social security numbers or passwords, thus making UW Health an attractive target to hackers. To protect you and the organization against cyberattacks, UW Health is blocking access to personal email on the internal network. Blocking access to personal email on the UW Health internal network reduces our exposure to malicious phishing emails and malware.


On May 18, 2022, the UW Health internal network will block access to personal email systems that are not owned by UW Health or UW–Madison.

  • Access is only blocked on the internal network and not the Free Wi-Fi.
  • Work email accounts can still receive email from personal email accounts and can still send email to personal email accounts.
  • Only the ability to login to a personal email account on the internal UW Health network will be blocked.
  • Personal email includes, but is not limited to: Gmail, Yahoo Mail, Hotmail, AOL Mail, ProtonMail, etc.


After May 18, staff will no longer be able to log in to their personal email accounts on the UW Health internal network and will need to make arrangements for receiving non-work-related communications.

How do I access my personal email at UW Health?

  • Connect a personal device to UW Health’s Free Wi-Fi.
  • Use your cellular internet service.

For Questions

Please contact the UW Health Wisconsin IS Service Desk: (608) 265-7777

Or submit a SeviceNow request: https://uwhealth.service-now.com/sp